Refund and Shipping

RETURNS POLICY

If you change your mind, Lost in Paris accepts returns, including for made-to-measure gowns.

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your gown must be in the same condition that you received it; unworn, unaltered and undamaged.

Please mail your gown to:

Lost in Paris
10 Manning Avenue
Strathfield South
NSW 2136
Australia

If you return a gown because you changed your mind, you must pay the return shipping costs. If you returned a gown because it was faulty, your shipping costs will be reimbursed.

 

REFUNDS POLICY

Refunds will be issued for faulty gowns or if you change your mind, subject to the returns terms and conditions. Refunds for returned gowns will be issued once gowns have been received by us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned gown. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.

Exchanges:

We will replace your gown if it is faulty. Please send us an email at hello@lostinparis.com.au and mail your gown to:

Lost in Paris
10 Manning Avenue
Strathfield South
NSW 2136
Australia 

Depending on where you live, the time it may take for your exchanged gown to reach you, may vary.

 

SHIPPING POLICY

You will be responsible for paying for your own shipping costs for returning your gown. Shipping costs are non-refundable. 

If you are shipping a gown please using a trackable shipping service with signature.