If you change your mind, Lost in Paris accepts returns, including for made-to-measure gowns.
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your gown must be in the same condition that you received it; unworn, unaltered and undamaged.
Refunds for returned gowns will be issued once gowns have been received by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned gown. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
Lost in Paris uses Australia Post or Courier depending on each individual purchase.
Shipping time is usually 1 to 3 business days for Australia and 5 to 10 business days for International address.
If you return a gown within 30 days because you changed your mind, you must pay the return shipping costs. If you returned a gown because it was faulty, your shipping costs will be reimbursed.
The buyer is responsible for any import taxes.